We operate AI-powered information helplines for organisations, providing free 24/7 support for callers.
The Good Agent Network operates AI-powered telephone helplines that explain publicly available information in specific domains, such as renting, government processes, and administrative systems.
The helplines are free for callers, available 24/7, and designed to help people understand how a process works, what typically happens next, and where to find official information.
They provide general information only.
They do not provide advice, representation, or case handling.
Organisations typically use these helplines as a supplementary support channel for their audience.
Common use cases include:
providing after-hours access to basic information
reducing repeat questions about processes and timelines
offering a calm first point of contact when people are unsure what to do next
The helplines are often positioned as an overflow or informational option, rather than a replacement for existing services or staff.
Deployments are intentionally simple and lightweight.
A typical setup involves:
configuring the helpline for a specific domain and jurisdiction
grounding responses in publicly available sources
provisioning a dedicated phone number
providing a short introduction script tailored to the organisation
Once deployed, we handle hosting, monitoring, and updates.
Organisations decide how and where the helpline is shared with their audience.
The helplines are designed to minimise data collection.
Callers are not required to identify themselves, and the helplines do not request documents or sensitive personal information.
Calls may be monitored in anonymised form to improve accuracy and reliability. We do not sell caller data or use it for advertising.
The helplines provide general information only. They do not assess individual circumstances, provide advice, or act on behalf of callers.
Full details are set out in our Privacy Policy and Terms of Use.
The Good Agent Network operates and maintains these helplines.
We are an independent operator focused on building reliable, narrowly scoped information services that organisations can offer to their audience without additional staffing or infrastructure.
Unless explicitly stated otherwise, the helplines are not affiliated with, endorsed by, or operated by government bodies, unions, or advocacy organisations. References to public sources are for informational purposes only.
If you would like to discuss a pilot helpline for your organisation, you can contact us at:
We’re happy to share a demo number or answer practical questions about how deployments work.
Operated by The Good Agent Network
Privacy Policy · Terms of Use
© The Good Agent Network. All rights reserved.
Last updated: January 2026
Last updated: January 2026
This Privacy Policy explains how The Good Agent Network (“we”, “us”, or “our”) handles information in relation to the informational telephone helplines we operate and this website.
Our aim is to minimise data collection while operating reliable, useful services.
The Good Agent Network operates AI-powered informational telephone helplines for organisations.
We are an independent operator. Unless explicitly stated otherwise, our helplines are not affiliated with, endorsed by, or operated by government bodies, unions, or advocacy organisations.
For privacy-related questions, you can contact us at:
The helplines provide general information only, based on publicly available sources.
They do not provide advice, representation, or individual case assessment, and they are not intended to replace professional or statutory services.
We design our systems to collect as little personal information as possible.
Information that may be collected:
Call metadata (such as date, time, duration, and the helpline called)
General topic categories (for example, “rent increases” or “notice periods”)
Anonymised call summaries generated for quality and reliability purposes
Information we do not require by default:
Names
Addresses
Identification documents
Account details
Sensitive personal information
Callers are not required to identify themselves in order to use the helplines.
Calls may be monitored or recorded in anonymised form for the purpose of:
improving accuracy and reliability
identifying errors or gaps in information
maintaining service quality
Recordings, where used, are handled securely and retained only for as long as necessary for these purposes.
Any information collected is used solely to:
operate and maintain the helplines
improve informational accuracy and performance
understand aggregate usage patterns
We do not use caller information for:
advertising
marketing to callers
profiling individuals
selling data to third parties
We do not sell personal information.
We may share aggregated and anonymised information (for example, total call volumes or general topic trends) with organisations that support or fund a helpline, where this is necessary for operational reporting.
Such information does not identify individual callers.
Information is stored using reputable third-party service providers with appropriate security measures in place.
Data is retained only for as long as necessary to:
operate the service
meet legal or operational requirements
improve reliability and accuracy
We periodically review and delete data that is no longer required.
This website may collect limited, non-identifying technical information (such as page views) to understand how the site is used.
We do not use the website to track individuals or build user profiles.
Because callers are not required to identify themselves, we may not be able to associate specific data with a particular individual.
If you have questions or concerns about privacy, you can contact us at the email address above.
We may update this Privacy Policy from time to time to reflect changes in how the service operates or in applicable law.
The “Last updated” date at the top of this page indicates when the policy was most recently revised.
If you have questions about this Privacy Policy or how information is handled, please contact:
Last updated: January 2026
These Terms of Use govern access to and use of the informational telephone helplines operated by The Good Agent Network and this website.
By using the helplines or this website, you agree to these Terms.
The Good Agent Network operates AI-powered telephone helplines that provide general informational explanations based on publicly available sources.
The helplines are intended to help callers understand how certain systems or processes typically work and where official information may be found.
They are informational only.
The helplines do not provide:
legal advice
medical advice
financial advice
professional advice of any kind
They do not:
assess individual circumstances
provide recommendations
interpret documents
act on behalf of callers
Nothing provided through the helplines should be relied upon as a substitute for advice from a qualified professional or relevant authority.
Callers are responsible for:
deciding how to use any information provided
verifying information with official or professional sources
determining what actions, if any, are appropriate in their own circumstances
Use of the helplines is at the caller’s own discretion and risk.
We aim to ensure that information provided through the helplines is accurate and up to date. However:
information may be incomplete, simplified, or subject to change
public sources may change without notice
errors or misunderstandings may occur
We do not guarantee that information provided will always be current, complete, or applicable to a specific situation.
The helplines are provided on an “as available” basis.
We may suspend, modify, or discontinue a helpline at any time, temporarily or permanently, including for maintenance, updates, or operational reasons.
We do not guarantee uninterrupted availability.
Users must not:
misuse the helplines
attempt to extract personal data
interfere with the operation of the service
use the helplines for unlawful purposes
We reserve the right to restrict access where misuse is identified.
To the extent permitted by law:
The Good Agent Network is not liable for any loss, damage, or outcome arising from reliance on information provided through the helplines or this website.
We do not accept responsibility for decisions made or actions taken by users based on the information provided.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
The helplines may refer to:
government bodies
public agencies
legislation
third-party organisations
Such references are provided for informational purposes only and do not imply endorsement, affiliation, or responsibility.
Use of the helplines and this website is also governed by our Privacy Policy, which explains how information is handled.
We may update these Terms of Use from time to time.
The “Last updated” date at the top of this page indicates when the Terms were most recently revised.
These Terms are governed by the laws of Australia, without regard to conflict of laws principles.
If you have questions about these Terms of Use, you can contact us at: